Will never return and hope you can avoid this place as well. Better to ship directly to the manufacturer than to deal with this store's uncommunicative approach. If you think, as I did, that a local repair shop with corporate quality assurance is enough, think again. I maybe among the few able to articulate how unnecessarily stressful and unprofessional this repair process has been but I'm certain there were hundreds of customers impacted that I'm speaking on behalf of. Just yesterday my wife liberated our still busted Switch. It was only through other reviewers that it became apparent there was a cockroach infestation and likely they had to completely shutter their operation for an extended extermination. Any calls to customers? Zero! Any reasoning given? None! Any timeline for resolution? Absent! She escalated the ticket to Assurion corporate, they had little else to share. She drove out in person to see a store closed for maintenance. My wife started to call repeatedly later that week only to have the line completely disconnected. Calls to the store no longer rang through and I waited on hold for nearly an hour. Now my device had been held hostage for a month. I went there in person 4 hours after the call only to be informed my device was in pieces and couldn't be reassembled that day. I understood that not all devices can be repaired but why hadn't they given me any indication of the status change? I pleaded with them to transfer my data to microSD at least so I can recover and transfer to a new device. Finally I called only to be told it was declared unrepairable and the screen no longer powered on, which it had upon drop off. An additional week and a half droned on with no updates from the team, no changes in the tracker. I was told I'd receive a call when the repair was finalized. Why hadn't I been notified to this change? Why was the screen no longer working when it did at drop off? There was no explanation. The online tracker lacked any information beyond “Repair in Progress” The clerk informed me that the replaced HDMI port wouldn't allow it to charge and they had ordered an additional part for a broken screen and were awaiting shipment. After about 1.5 weeks of no news, I wanted to check in. I was hopeful when I received an encouraging tracking email. The quoted $150 for HDMI port parts and labor with a 1-2 week with a 10/10/23 pick up date from 9/26/23 drop off seemed reasonable. At this point I had transferred some data off and the screen was still functioning which they marveled at but the console was down to 20% power with no way to recharge. ![]() The front desk staff (Patrick S) was prompt and assessed my Switch. The storefront looked professional with a small foyer and massive LCD screens behind the counter touting all of the range of dynamic electronic fixes. Little did I know I was about to embark on the most bizarre and unprofessional repair journey of my life. ![]() Never having had to send a gaming console in for repair, I researched extensively and uBreakiFix seemed highly rated and reviewed. When our 5+ year old Switch started having charging issues in late September it was clear the charging port had become worn or damaged, comparing it with my brother in law's newer Switch.
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